Refund Policy

Introduction

At Novel Mage, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help with clear refund policies designed to ensure fairness and transparency.

Products Covered

This policy applies to the following purchase types:

• One-time purchase (Lifetime access) — A single, non-recurring payment granting perpetual access to the service.
• Recurring subscription — A subscription plan billed at regular intervals (e.g., monthly or annually) until cancelled.

Refund Eligibility

Refunds are available under the following conditions:

• You request a refund without using 10% of the services allotted.
• You have not used the service for more than 7 days.
• You have encountered a technical issue that prevents you from using the service, and we are unable to resolve it within a reasonable time.
• In rare cases where the service does not meet its stated purpose, subject to evaluation.

One-time (lifetime) purchases: Refunds are evaluated within the eligibility window above; no recurring billing applies.

Recurring subscriptions: Refunds will not be provided for partial billing periods, unused features, or failure to cancel before the next billing cycle.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your full name and email address associated with the account.
• Your plan type (one-time purchase / lifetime access or recurring subscription) and the date of purchase.
• A detailed description of the issue or reason for the refund request.

Our team will review your request and respond within 3-5 business days.

Processing Refunds

Once your refund request is approved, we will process the refund to your original payment method. Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. Continued use of our platform indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Refund Policy, feel free to reach out to us: Email [email protected]